Question 1

Which type of survey do I need?

Accepted Answer

The most suitable survey depends on the property's age, construction, condition, and complexity. A Level 2 survey is often appropriate for conventional properties in reasonable condition, while a Level 3 survey is generally better suited to older, altered, larger, or more unusual homes.

Question 2

How much does a survey cost?

Accepted Answer

Survey fees vary depending on the property type, size, location, value, and the level of detail required. We will always confirm our fee clearly in advance, so you know exactly what to expect before instructing us.

Question 3

What does the survey include?

Accepted Answer

A survey is a detailed, professional inspection of the visible and accessible parts of the property. We identify defects, risks, and maintenance issues, then explain their likely significance in plain English terms.

Question 4

What do you not inspect or test?

Accepted Answer

Our inspections are visual and non-invasive, so we do not move furniture, lift floor coverings, or carry out destructive testing (taking something apart or damaging part of it to see what's underneath or how it's built). We also do not test electrics, gas, drainage, or heating systems.

Question 5

How long does the inspection take?

Accepted Answer

The time spent on site depends on the survey type and the character of the property. A Level 2 survey is usually quicker – around 2 to 4 hours on site, while a Level 3 survey allows for a more detailed inspection and therefore takes longer – around 3 to 5 hours on site.

Question 6

When should I instruct a surveyor?

Accepted Answer

The best time is as soon as your offer has been accepted and you are ready to progress. Early instruction helps avoid delays and gives you time to consider any findings before exchange of contracts.

Question 7

Will the survey include a valuation?

Accepted Answer

No. A valuation is only included where it has been specifically requested as part of the instruction. A survey focuses on the condition of the property, while a valuation focuses on current market value, though some reports combine both.

Question 8

Can you look at specific concerns?

Accepted Answer

Yes. If you have particular concerns such as damp, cracking, roof issues, movement, timber decay, or anything else, we can pay closer attention to those areas during the inspection.

Question 9

What happens if serious defects are found?

Accepted Answer

If we identify a significant issue, we will explain what it is, why it matters, and whether further investigation or urgent action is likely needed. Where appropriate, we will explain the type of specialist who may be needed so you can decide on the next step.

Question 10

How and when will I receive the report?

Accepted Answer

Your report will be issued after the inspection has been completed, usually within the timescale agreed at the outset. It will set out the condition of the property, the key concerns, and any recommendations in a clear and structured format in plain English.

Question 11

Can I attend the survey?

Accepted Answer

You are welcome to be present at the start of the appointment for a brief introductory meeting whilst answering any questions about the property. This is a useful opportunity to raise any specific concerns before the inspection begins. After that, we prefer to work uninterrupted so the survey can be carried out efficiently and thoroughly.

Question 12

How do the condition ratings work?

Accepted Answer

Condition ratings show how urgent or significant an issue is. They help you understand what needs attention now, what should be monitored, and what may require further investigation.

Question 13

Do you inspect lofts, roofs, and outbuildings?

Accepted Answer

Yes, where they are safely accessible. These areas often contain important clues about the overall condition of the property.

Question 14

Can your report help with renegotiating the purchase price?

Accepted Answer

It can. If the survey identifies defects that affect value or require repair, the findings may help support a discussion with your solicitor or agent about the price.

Question 15

Do you recommend contractors or specialists?

Accepted Answer

No, we do not personally recommend specific contractors or specialists. We believe it is best for clients to choose their own reputable tradespeople or consultants. If further investigation is needed, we will explain the type of specialist required so you can obtain appropriate advice.

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